If your webcam or audio issues persist, you can test your audio and video in Zoom by clicking this link.

Zoom may not be able to use the camera if it’s currently being accessed by a different application. If your webcam isn’t showing up, make sure all other programs that use the webcam are closed. This allows you to join a call with your audio and video automatically enabled. On the pop-up that prompts for a meeting ID just before joining a call, leave the following settings unchecked: If your web camera is not showing up or is selected but not working, try some of these basic tips first. Nothing is more frustrating than having your webcam or audio not work on a Zoom call. If you also use Microsoft Teams or are making the switch to Zoom because of issues with Teams, check out our guide to fixing Microsoft Teams problems maybe you will find a solution there so you won’t have to make the switch. To help get your Zoom calls working properly, we’ve collected the most common Zoom problems users face and have provided easy solutions to be able to fix them. I am not getting email messages from Zoomįortunately, while there are Zoom service outages you can’t do much about, you often can fix typical problems yourself.I have no remote control while screen sharing.The HD video option appears only if your computer meets the minimum system requirements:ġ GB or more of memory, 2 or more physical cores, 2 virtual cores, and 1.2 GHz or more CPU frequencyġ GB or more of memory, 2 or more physical cores, 1 virtual core, and 2.4 GHz or more CPU frequency To enable this feature for your Meetings, your site administrator must turn on high-quality video your Webex site.

This feature is only available on version 41.3 or later sites. HD video: Enables high-definition video capture for your meeting. If your system doesn't support this feature, the option appears dimmed. To override the automatic option and avoid compatibility issues with the system camera or display hardware, select Microsoft Media Foundation or Microsoft DirectShow.Īllow hardware acceleration-Reduce the load on the CPU, when possible, by off-loading video processing to a supported graphics processing unit (GPU). Select an option from the list:Īuto-Auto (default) selects the fastest framework available. Video capture-The Microsoft Framework supports camera capture and video rendering. Manual-To adjust the brightness level yourself, select this option and use the Brightness slider. The HD video setting appears only if your computer meets the minimum system requirements:ĭefault On-4 GB or more of memory, 4 or more physical cores, and 1.6 GHz or higher CPU frequencyĭefault Off-Set for any of the following environments:ġ GB or more of memory and 4 or more physical coresġ GB or more of memory, 2 or more physical cores, 2 virtual cores, and 1.6 GHz or more CPU clock speedġ GB or more of memory, 2 or more physical cores, 1 virtual core, and 2.8 GHz or more CPU clock speedĪdjust camera brightness-Enable this setting to improve the visibility of content captured by your camera.Īutomatic-To let Webex monitor and automatically make adjustments, select this option. To enable this feature, your site administrator must turn on high-quality video for your Webex site. This feature is available only on version 41.3 or later sites. HD video-Enable high-definition video capture for your Webex meetings.

This feature is available only on version 41.? or later sites. Hardware acceleration is supported only with Intel GPUs.

Zoom video quality poor